Refund policy

• Plan credits roll over one month, capped at one month's amount. Top-up credits never expire.
• A failed call costs nothing, and a cache hit costs nothing.
• Unused top-up credits are refundable when you close your account. [LAWYER: confirm]
• Your rights under the Australian Consumer Law always apply, whatever this page says.

The free local tool costs nothing, so there is nothing to refund. This page is about the paid service (the console): its subscriptions and credits.

Our paid service comes with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you can cancel the service and get a refund of the unused part, or compensation for the drop in value. If the failure is not major, you may be entitled to have it fixed in a reasonable time, and if it is not, to a refund. You are also entitled to be compensated for other reasonably foreseeable loss or damage. Nothing on this page limits those rights. If you live outside Australia, the consumer rights of your own country also apply.

You can cancel a plan at any time in the billing page. Cancelling stops the next renewal and you keep the plan until the end of the period you paid for. We do not refund a part-used period just because you changed your mind, with one exception: you can ask for a full refund of a subscription charge within 7 days of the first payment, or of the first payment after an upgrade, if you have used less than 10% of that period's credits. [LAWYER: confirm the window and the usage condition]

If we stop offering a plan, or end it for convenience, we refund the unused part of what you prepaid.

If we charged you by mistake, or twice, we refund the extra charge in full.

Plan credits are included in your subscription. Those you do not use roll over for one month, up to one month's amount. We do not refund plan credits that lapse.

Top-up credits are bought in packs, and never expire. If you close your account, we refund the unused top-up credits at the price you paid, less any payment-processing fee that we cannot recover [LAWYER: confirm]. Ask from the Support page. We process it within 30 days to the original payment method. We do not refund top-up credits while your account stays open, except as the law requires.

A failed call (for example a provider error or a timeout) is not charged, and a result served from our cache is not charged. If you were charged for a call that failed, we put the credits back. Tell us from the Support page if you see that.

Use the Support page and tell us the workspace, the date and the charge. We reply within 5 business days. Refunds go back to the original payment method through Stripe, and can take 5 to 10 business days to show up. Taxes we charged are refunded with the amount.

A refund does not undo anything you did with the service: videos already posted, or mail already sent.

See also the Terms and the pricing page.

Please contact us before you dispute a charge with your bank. We can usually fix it faster. If a chargeback is opened we may pause the account until it is settled.